What are the differences between Gold Vermeil, Gold Plated, and Gold Filled?
  • Gold Vermeil refers to high quality (pure or sterling) silver that is plated with a thin layer of gold. Most vermeil jewelry available now is created by electroplating the silver with gold, a chemical process that uses an electrical current to bind the two metals together
  • Gold plated jewelry is a brass, copper, or low-end metal electroplated with a layer of gold.
  • Unlike vermeil and gold plated jewelry, gold filled jewelry has a much thicker layer of gold over the base metal, sometimes as much as 100% thicker. This makes a big difference in terms of the jewelry’s ability to resist wear and tear long term. Although the base metal is usually brass or another low-end material, it would be hard to tell the difference between “real” gold and a gold filled piece.
What do I do when my silver begins to tarnish?
  • Check out our Jewellery Care page to find out how to tend to tarnishing pieces.
    What is the difference between 10K Gold vs 14K Gold?
    • 14K gold is 14 parts gold mixed with 10 parts other metals. The specific metals used in this type of gold vary depending on the gold’s colour. When you buy any 14K item, 58.3% of that item is made of pure gold.
    • 10K gold is 10 parts pure gold mixed with 14 parts other metals. When you buy anything that is 10K gold, approximately 41.7% of that product is made of pure gold. 
    How and where is the jewellery made?
    • Most Jewellery is manufactured in house in Canada and North America
    • Much of our fine Jewellery is also imported from Italy and other Middle Eastern countries like Turkey and Israel
    Do you have a warranty?
    • We do not have a warranty on any Doctor Gold Jewellery products, but if there is something wrong with your order or if it gets damaged over time, send us an email to sales@doctorgoldjewellery.com and we will get back to you within 48 hours to discuss the next steps we can take.
      Can I send back my piece for an engraving?
      • Of course you can! Send us a message to sales@doctorgoldjewellery.com and we can arrange a personal engraving for you. There is also an option to engrave and personalize your piece on your checkout page. Simply put in any notes and details that you would like engraved and we will email you back to confirm and or alter your details.
      I’m not sure of my size. How do I figure it out?
      • Materials needed:
        1. Thin piece of paper, string, or floss
        2. Tape measure or ruler 
      • Steps:
        1. Wrap the piece of paper or string around the finger you would like to wear your ring on
        2. Pull the string/paper comfortably around your finger to get the most accurate measurement 
        3. Make a mark where the string/paper meet and measure the length with a ruler (in mm)
      How do I choose my jewellery?
      • At Doctor Gold Jewellery, our number one priority is YOU. When looking at our products, please take into account specific measurements. Please note, with jewellery being very fine, we prioritize posting the most accurate sizing. We know it may be difficult to visualize width and lengths so we set you up for success by showcasing our products on live models. We make sure to showcase many pictures of our products at different angles, on as well as off our models. We choose to market this way so you may get the best possible picture prior to your purchase. We want to remind you that when you purchase our jewellery pieces, the measurements may differ ever so slightly than the listed product size. For instance, the thickness (mm) may vary up or down as much as 10%. There are multiple explanations for this, but it’s mainly due to the manufacturing process: it is impossible to replicate an exact piece of jewellery. Hence, for ease of your purchase, we round to the nearest number. For example, if you purchase a ring that is 3mm thick, because it is a hand-made product, it can come out to measure 2.88mm thick. This is very common in fine jewellery which is why many of our products include an “approximate” sizing rather than “exact” sizing. If you are having doubts about a specific product and size, please reach out to hello@doctorgoldjewellery.com and we will gladly guide you through your checkout experience.
      How can I track my order?
      • Once we ship your order you will receive an email with a tracking number. Once you receive your tracking number you can check the status by clicking on the tracking number associated with your order.
      How is a refund processed?
      • If you are not satisfied with your purchase or for some reason require a refund, please send us an email to sales@doctorgoldjewellery.com and we will be happy to help you. 
      What if my jewellery breaks or is damaged?
      • If your item(s) arrive damaged or broken please send us an email to sales@doctorgoldjewellery.com and we will be sure to process a return and ship out a new order accordingly.
      Do you offer local pickup?
      • Yes. Select your preferred method of delivery in the checkout section and you will receive an email confirmation when your item is ready for pickup or delivery.
      Do you offer repairs?
      • If your jewellery breaks from day-to-day wear, you may contact us and we can help fix any damages or breaks. We also offer cleaning services by request.